UKG Pro (formerly known as UltiPro) offers a mobile app for Android devices, allowing employees to access their pay stubs, time-off requests, and other essential HR information on the go. This guide will walk you through the process of downloading and installing the UKG Pro app on your Android phone or tablet.
How to Download the UKG Pro App on Android
Downloading the UKG Pro app is a straightforward process:
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Open the Google Play Store: Locate the Google Play Store app on your Android device and open it.
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Search for "UKG Pro": In the search bar at the top of the screen, type "UKG Pro" and tap the search icon.
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Locate the UKG Pro app: The UKG Pro app should appear at the top of the search results. It will have the UKG logo and a description mentioning employee self-service.
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Verify the developer: Double-check that the developer listed is Kronos Incorporated. This ensures you're downloading the official app and not a malicious imitation.
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Tap "Install": Once you've verified the developer, tap the "Install" button. You may be prompted to accept permissions for the app to access certain features on your device.
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Open the app: After the installation is complete, tap "Open" to launch the UKG Pro app.
Troubleshooting UKG Pro App Download Issues
Sometimes, problems can arise during the download process. Here are some common issues and their solutions:
H2: The UKG Pro App Isn't Appearing in Search Results
If you can't find the UKG Pro app in the Google Play Store, try these steps:
- Check your internet connection: Ensure you have a stable internet connection. A weak or nonexistent connection will prevent the app from downloading.
- Restart your device: A simple restart can often resolve temporary software glitches.
- Clear the Google Play Store cache and data: This can help resolve issues with the Play Store itself. You can find these options in your Android device's settings under "Apps" or "Applications."
- Search again using a different keyword: Try searching with alternative terms like "UltiPro mobile app" or "Kronos mobile app."
H2: I'm Receiving an Error Message During Installation
Error messages during installation can have various causes. Here are some common solutions:
- Check your device storage: Make sure you have sufficient storage space available on your device.
- Update your Android operating system: An outdated OS can sometimes cause compatibility issues. Check your device settings for updates.
- Restart your device and try again: Sometimes, a simple restart can clear up temporary glitches that might be causing installation errors.
- Contact UKG support: If you continue to experience issues, contact UKG support directly for assistance.
H2: What information do I need to log in to the UKG Pro app?
To log in to the UKG Pro app, you will typically need your company's designated login information. This usually includes your employee ID number and a password, which may have been provided by your employer. If you are unsure of this information, contact your HR department or manager.
H2: Is the UKG Pro app secure?
UKG employs robust security measures to protect employee data. The app utilizes encryption and follows industry best practices to ensure the confidentiality and integrity of your personal information. However, it's crucial to only download the app from the official Google Play Store to avoid downloading malicious imitations.
By following these steps, you can successfully download and use the UKG Pro app for Android, simplifying access to your important employee information. Remember to contact your HR department or UKG support if you encounter any persistent issues.
